Fixed-price implementation
HAFN Standard comes at a fixed price — calculable for your customer and for you as a partner.
Partner-to-Partner · For MSPs, system houses & IT consultants
YOU LEAD THE CUSTOMER STRATEGICALLY.
WE OPERATE THE CLOUD.
HAFN Standard and HAFN Betrieb are built so that other Microsoft partners can deploy them together with HAFN at their end customers. You remain your customer's strategic IT partner and develop them further. You bring HAFN in as a cloud service provider in the background — data protection, the data-processing agreement (DPA) and liability between you and HAFN cleanly regulated. We deliver second- and third-level support to you.
WHAT THE MODEL
OFFERS YOUR CUSTOMER.
Contractual transparency
A service agreement and DPA between you and HAFN. Data protection and liability without grey areas.
HAFN Betrieb as a basis for cooperation
HAFN Betrieb governs liability, dedicated contacts and support quotas. We deliver the ongoing services via service modules — with defined response times, transparently billed.
Second & third level for you
You remain first level with the customer — we deliver the specialised support in the background, with a defined SLA.
The P2P model
CLEAR ROLES.
CLEAR CONTRACTUAL RELATIONSHIPS.
A clear split: you remain your customer's contact and develop them strategically — HAFN is your commissioned cloud service provider in the background and keeps operation stable.
What you take on as strategic IT partner
- Strategic customer development — roadmap, digitalisation consulting, IT strategy
- First-level support according to your proven concept
- Project delivery & rollout at the end customer, coordinated with HAFN as the technical basis
- Sales, account management and service reviews — you remain the face to the customer
What HAFN takes on as cloud service provider
- A service agreement and DPA with you as partner — data protection and liability clearly assigned
- HAFN Standard implementation — structured, documented, BSI-aligned, at a fixed price
- HAFN Betrieb as the contractual framework, the ongoing managed service via service modules — Tenant Administration, endpoint management, backup, Workplace Governance
- Second- and third-level support for you as partner, with defined escalation paths
GOOD CUSTOMERS. GOOD KNOW-HOW.
BUT EVER LESS TIME FOR BOTH.
IT providers and consultants face a structural dilemma: growth through new business and simultaneous quality assurance in the existing base — with the same resources. The HAFN P2P model is an answer to that.
Cloud operation ties up capacity that sales is missing
The more customer tenants there are to manage, the greater the operational effort. Routine tasks in cloud operation tie up specialists who are actually needed for strategic work.
Building your own platform costs time and investment
Developing, documenting and keeping your own Microsoft standard up to date is laborious. Many partners have neither the resources nor the scale to do it economically.
Second and third level without a proven fallback
Complex Microsoft 365 or Azure problems require specialised know-how. Without a defined second-level partner, every critical ticket lands on the senior's desk.
Clear responsibility
YOUR CUSTOMER STAYS YOUR CUSTOMER.
Clear responsibility along the chain: your customer commissions you as strategic IT partner — and you bring HAFN in as a cloud service provider in the background. Strategic development, consulting and customer loyalty stay with you. HAFN takes on technical operational responsibility and is directly accountable to you.
- Strategy & consulting: with you — you are the face to the customer
- Cloud operation & compliance: with HAFN — as your commissioned provider, without grey areas
- Data protection & liability: clearly regulated between you and HAFN
What you get for your customer
TWO PRODUCTS.
ONE WELL-CONSIDERED LOGIC.
HAFN Standard and HAFN Betrieb are available equally for Workplace (Microsoft 365) and Platform (Azure). Built to a standard, operated for the long term — ready for use at the end customer.
HAFN Standard & Betrieb Workplace
A complete Microsoft 365 environment — built to a standard, operated for the long term. From Entra ID to Intune.
- Standard (fixed price): Entra ID, Conditional Access, MFA · Exchange Online, Teams, SharePoint, OneDrive · Intune with Autopilot · security baseline · handover documentation
- Betrieb (monthly): Tenant Administration, Managed Workplace, M365 backup, Workplace Governance
- For partners: you run first level, HAFN delivers second and third level with a defined SLA
HAFN Standard & Betrieb Platform
Azure infrastructure on a modular basis — securely built, governance-compliant, operated for the long term.
- Standard (fixed price): platform foundation (Management Groups, subscriptions, governance) · hub-spoke network · IAM & Azure Lighthouse · security baseline · modularly extensible
- Betrieb (monthly): Azure Infrastructure Management · Monitoring & Alerting · Backup & Recovery · Security & Compliance
- For partners: Azure expertise behind you, without having to build your own platform team
Support structure
WHO TAKES ON WHAT —
AND WHEN.
The P2P model defines a clean division of tasks in support. You know your customer best — we know the platform.
Area
1st level
2nd level
3rd level
User supportPassword reset, licences, onboarding
Partner
HAFN optional
—
Tenant configurationPolicies, Conditional Access
Partner · initial analysis
HAFN
—
Endpoint managementIntune, Autopilot, device policies
Partner · initial analysis
HAFN
HAFN
Security incidentsAlerts, compromised accounts, malware
Partner · report
HAFN
HAFN
Azure infrastructureVMs, networking, storage
—
HAFN
HAFN
Backup & recoveryRestore, backup checks
Partner · request
HAFN
HAFN
Customer communicationStatus updates, reports, meetings
Partner
as agreed
—
Standard SLA in HAFN Betrieb: a 2-hour response time, Mon–Fri 09:00–17:00. Extended third-level support with a longer service window optionally bookable.
WHAT THE MODEL
MEANS FOR YOU.
No more and no less than what we promise.
Your customer stays your customer
The strategic relationship, the development of the IT roadmap and customer loyalty stay with you. HAFN works in the background as your commissioned cloud service provider — this protects everyone involved and creates no competition with your advisory role.
A proven standard, not an experiment
The HAFN Standard is no new construction — it runs productively at customers in the German Mittelstand. You rely on a documented, BSI-aligned framework that works the same at every end customer.
Predictable costs, clear margins
Fixed-price implementation, monthly flat fees for operation. No surprises in billing — for you and your end customer. On this basis you can resell with calculable margins.
Complete documentation
Every customer environment is documented in Confluence, every support case tracked in Jira. You have insight into the status at any time — and are not dependent on individual people at HAFN.
Scaling without your own platform team
With every new end customer you rely on the same basis. No one-off solutions, no knowledge monopoly, no burn-out among your specialists. Azure and M365 expertise behind you, without having to build it internally.
A real contact
You escalate to people who know the environment. No anonymous helpdesk, no spiral of transfers — tickets run through a system, but efficiently and traceably. When something is on fire, we are reachable and know what it is about.
FROM THE FIRST CONVERSATION
TO THE FIRST CUSTOMER DEPLOYMENT.
In four clear steps we go on board together.
Introductory conversation
30 minutes, free of charge. We clarify whether the model fits your structure and your customer base.
30 min.Framework agreement
A clear arrangement on roles, escalation paths, billing and contractual relationships between you and HAFN. No room for interpretation.
Pilot project
Joint implementation at the first end customer to the HAFN Standard — with close support from our solution team.
Ongoing operation
The end customer moves into HAFN Betrieb. You take on first level. We are there for you when it counts.