Endless ticket systems
Request submitted, number received, waiting room. Who is actually working on it, you don’t know. Escalation is the only language.
Where do you stand? You need IT that runs —
The situation
You have Microsoft 365 in use, but internal IT cannot keep up — or there is none. Tickets turn into an escalation chain, the tenant quietly drifts along.
You need IT that runs —
not IT that administers itself.
You want a partner who takes over day-to-day operation — reliable, predictable, without escalation tiers.
Familiar — and costly.
Changing contacts
Someone different on every call. Explain your environment for the third time in a week.
Drift in the tenant
No one actively maintains the configuration. Permissions grow, guest accounts stay active, policies drift — until it hurts.
Standard first,
then operation.
Before we operate, we bring the environment onto the HAFN Standard. Only on a clean basis is operation predictable.
HAFN Standard Workplace
Stocktake, configuration to the HAFN Standard, complete documentation. So that operation starts on a verifiable basis.
HAFN Betrieb Workplace
Tenant Administration, Managed Workplace, M365 Backup and Workplace Governance — bookable modularly. With dedicated contacts and transparent monthly reporting.
Why HAFN
as an MSP?
Dedicated contacts
No endless ticket system, no chaos over who is responsible. You know who you are talking to — and where responsibility lies.
Transparent reporting
A monthly report on accounts, licences, risks and measures. You see what we do.
Drift detection
We detect configuration drift before it becomes a problem. So your environment stays clean.
Defined response times
Defined in the service module — no advertising promises, but contract. Mon–Fri 09:00–17:00, optionally with an extended service window.
Let's talk about your operation.
First conversation without obligation. We listen, take a quick look at your situation and tell you whether HAFN Betrieb fits.